Privacy Policy
Informatique Expert Inc., located at 907 Boulevard Décarie, Saint-Laurent, Montreal, QC H4L 3M3, Canada, is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our repair services.
Information We Collect
When you visit our website, request a repair quote, schedule a service appointment, or contact us by phone or email, we may collect personal information such as your name, phone number, email address, device details including brand, model, and issue type, billing information if applicable, IP address, and browser information. This information is collected either when you voluntarily provide it to us or automatically through website technologies.
How We Use Your Information
We use your personal information to provide phone, laptop, tablet, and computer repair services, respond to your inquiries, schedule appointments, process payments, communicate service updates, improve our website functionality, enhance customer experience, and comply with legal obligations. We do not sell, rent, or trade your personal information to third parties.
Consent
By using our website or providing personal information to us, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.
Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and better understand customer behavior. We may use third-party analytics tools such as Google Analytics for these purposes. You may disable cookies in your browser settings; however, some website features may not function properly as a result.
Data Protection and Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Although we take reasonable precautions to secure your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws. When personal information is no longer needed, it is securely deleted or destroyed.
Third-Party Services
We may engage trusted third-party service providers, including website hosting companies, payment processors, and analytics providers, to assist in operating our business. These service providers are required to comply with applicable privacy laws and protect your personal information.
Your Rights
Under PIPEDA and Quebec Law 25, you have the right to access your personal information, request corrections to inaccurate or incomplete information, withdraw consent where applicable, request deletion of your personal data subject to legal obligations, and file a complaint with the appropriate privacy authority. To exercise these rights, you may contact us using the information provided below.
Children’s Privacy
Our services are not directed to individuals under the age of 14, and we do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a minor without proper consent, we will take appropriate steps to delete such information.
Contact Information
In accordance with Quebec Law 25, Informatique Expert Inc. is responsible for the protection of personal information. If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- informatiqueexpertinc@gmail.com
- 514-382-0740
- 907 Boulevard Décarie, Saint-Laurent, Montreal, QC H4L 3M3, Canada.
